Coronavirus Updates

As news about coronavirus (COVID-19) changes, the resources below can help guide you and your family with up-to-date and accurate information and support.

Updates

We update this page often. To get more regular official updates:

  • Text “COVID” to 692-692 
  • Para español, envíe un mensaje de texto con la palabra “COVIDESP” al 692-692
  • Download the Notify NYC app

General Information

For information on how to help stop the spread of coronavirus, available resources, and other updates, visit the COVID-19 Citywide Information Portal

Reopening Phase Two

New York City has started Phase Two of reopening. These businesses can now open safely:

  • Offices
  • In-store retail
  • Outdoor dining
  • Hair salons and barbershops
  • Real estate
  • Commercial building management
  • Retail rental, repair, and cleaning
  • Vehicle sales, leases, and rentals

Learn more about how you can enter Phase Two safely.

Stopping the spread of coronavirus

  • Stay home if sick
    Only leave for essential medical care and or other essential errands.
  • Keep physical distance
    Stay at least 6 feet away from other people.
  • Keep your hands clean
    Wash your hands often with soap and water. Use hand sanitizer if soap and water are not available.
  • Wear a face covering
    You can be contagious without symptoms. Protect those around you by wearing a face covering.

When to get care

If you have symptoms of COVID-19 you should get tested now and then stay home. People with COVID-19 have reported a wide range of symptoms. Symptoms commonly include:

  • Cough
  • Shortness of breath or difficulty breathing
  • Fever
  • Chills
  • Muscle pain
  • Sore throat
  • New loss of taste or smell

This list is not all inclusive.

Getting tested for COVID-19

All New Yorkers should get tested to find out if they have COVID-19, whether or not they have symptoms or are at risk. Tests are free. Look for a testing site near your home.

You will not be asked about immigration status. COVID-19 testing and care services are not a public benefit under the public charge rule.

Finding a health care provider

If you have symptoms or questions about Coronavirus (COVID-19), call 1-844-NYC-4NYC to connect to a medical provider. The service is free and available seven days a week from 9am–9pm. You can also call 311 anytime. New Yorkers get care regardless of immigration status or ability to pay.

Illness affecting children

If your child has persistent fever, rash, abdominal pain, vomiting or other symptoms, call your doctor. It could be related to a new health condition called Pediatric Multi-System Inflammatory Syndrome (PMIS). If you don’t have a doctor, call 311.

Face covering mandate

All New Yorkers are now required to wear a mask or face covering when out in public and in situations where they can’t stay 6 feet away from others.

NYC will continue distributing face coverings in parks, DOE Grab & Go meal sites, NYCHA buildings, some Mitchell-Lama buildings, and grocery stores.

New or expecting parents

For information on COVID-19 for Guidance for people who are pregnant, breastfeeding, or caring for newborns, read NYC Health’s guidance. (Also available in:  Español, Русский, 繁體中文, 简体中文, Kreyòl ayisyen, 한국어, বাংলা, Italiano, Polski, ײִדיש ,العربيةFrançais, اردو ,فارسى, ελληνικά, עברית, हिन्दी,日本語, नेपाली, Português, ਪੰਜਾਬੀ (India), ਪੰਜਾਬੀ (Pakistan), Tagalog, ไทย, བོད་པ་, and Tiếng Việt.)

Staying on track with immunizations 

It’s more important than ever to get on-time vaccinations for your child. Some clinics offer curb-side shots for safety. Learn more about vaccine schedules and payment support, or call 311 to find a health care provider.

School and Child Care

All public school buildings will remain closed for the rest of the 2019-2020 school year. Remote learning and free meal pickup will continue. For more information, visit the DOE website

Learning at home

Learn more about remote learning, including how to access resources and digital tools, on the DOE website.

You can also get DOE-specific Learn at Home instructional resources in English for students in grades Pre-K through 12, including for students with disabilities. 

Resources for families with young children

Find information and support for managing this shift in your family’s daily life, including tips for talking about the coronavirus, how to manage daily routines, and making space for caring for yourself. Visit our new page in partnership with the NYC Department of Education.

Remote learning devices 

To support remote learning for students, the DOE is lending internet-enabled iPads. If you did not already get one for your NYC student, fill out the Request Form

Child care while you work

Regional Enrichment Centers are available all day for the children of first responders, healthcare workers, transit workers, and the most vulnerable student populations. If you think your child may be eligible, fill out an enrollment form.

Learn more about the centers on the DOE’s website.

Summer School

Summer school will happen remotely for NYC students who haven’t been promoted to the next grade in the fall or who have been recommended to attend. Learn more about the schedule on the DOE’s website.

After school and enrichment programs

All DYCD-funded programs based in NYC DOE schools, including Beacon, are closed until schools reopen. 

More then 60 Cornerstone and COMPASS Center-based programs are modified or open, providing food distribution through partnerships with DOE Grab and Go Meals, Food Bank, FreshDirect, and the existing food being delivered to centers. Open centers are also an information resource for their communities. 

DYCD-funded after school programs are conducting virtual check-in and/or remote learning wherever possible.

Food

Food benefits for NYC public school students with Pandemic EBT (P-EBT)

Every NYC public school student ages 3–21 will get P-EBT benefits to help cover the cost of food. You don’t need to take any action and will get the benefits automatically in one of these ways:

  • If you already have an EBT card or a Medicaid card, the money will be added to your card automatically.
  • If you do not have an EBT card, you will get one in the mail. Call your school’s parent coordinator or secretary in order to update their address, if needed.
  • If your child doesn’t go to public school, contact the State Office of Temporary and Disability Assistance to learn if they’re eligible.

There’s no application or documentation required, and it does not affect eligibility for other benefits or public charge status.

Emergency food

If you need emergency food assistance, call the Emergency Food Hotline at 866-888-8777 or 311 to find a local pantry or kitchen. There is no income limit for emergency food. Learn more

Free meals for all New Yorkers

Any New Yorker who wants one can now get three free meals a day. Meals Hubs will operate for children and families from 7:30 am to 11:30 am, and for adults from 11:30 am to 1:30 pm. Find a location near you.

How to pick up a meal

  • No registration, ID, or documentation required
  • All three meals a day may be picked up at the same time
  • No dining space is available, so meals must be eaten away from school

Learn more on the DOE’s website.

Other food assistance options

Options to get free food from the City include:

  • Grab & Go meals at NYC Schools for children and adults
  • SNAP (food stamps)
  • Emergency meal delivery

Learn how to get food at NYC.gov/getFood.

SNAP benefits online

You can now use your Supplemental Nutrition Assistance Program (SNAP) benefits to shop online for fresh produce and groceries and have them delivered. Use your EBT card at these online stores in NYC:

Note: You can’t use SNAP benefits to pay delivery fees. Be sure to confirm that an online store delivers to your home address.

Cash and Benefits

Economic impact payments

If you’re eligible for a one-time coronavirus pandemic payment and haven’t received your check yet, you can track your payment with the new IRS Get My Payment tool. Payments are automatically deposited into your bank account if you filed a 2018 or 2019 tax return and received a refund via direct deposit.

SSI and VA recipients with children who didn’t file a tax return in 2018 or 2019 should visit the IRS website. By quickly taking steps to enter information about you and your qualifying children, you can get the $500 per dependent child payment in addition to your $1,200 individual payment. Fill out information by May 5.

HRA offices and appointments

To help stop the spread of COVID-19, many HRA locations are limiting services until further notice. New Yorkers should do everything they can through ACCESS HRA or by calling 311. Please only visit an HRA Office if your needs cannot be met through ACCESS HRA or over the phone.

ACCESS HRA is a great way to skip a trip to the HRA offices. For those applying for or renewing SNAP benefits or Cash Assistance, you can submit the application/recertification form and upload pictures of documents. After submitting, clients can call anytime Monday–Friday, 8:30am to 5pm for a telephone interview.

Cash assistance

Apply for Cash Assistance or Emergency One Time Assistance with the ACCESS HRA website and mobile app. An HRA staff member will call to you complete your eligibility interview.

Eligibility screener

Screen and determine your eligibility for over 30+ City, State, and Federal level benefits in minutes on ACCESS NYC.

Housing

Domestic violence

In an emergency, dial 911. Call the NYC Domestic Violence and Sexual Assault Hotline at 800-621-4673, TTY 866-604-5350 (if you are hearing impaired) to speak with a counselor. You can also visit nyc.gov/NYCHOPE for more information and to get over-the-phone guidance from a Family Justice Center.

Eviction protection

All residential and commercial evictions are be suspended until August 20. Note that:

  • Utility shut-offs have also been suspended
  • It is illegal for your landlord to change your locks, shut off your utilities, or physically remove your belongings without a court order of eviction.
  • At this time, there is no rent suspension in effect
  • All New Yorkers, regardless of income or immigration status are eligible

Learn about Tenants’ Rights from the NYC Mayor’s Office to Protect Tenants, or call 311 for free legal advice and counsel.

Preventing homelessness

Homebase can help you develop a plan to overcome an immediate housing crisis and achieve housing stability. Call 311 or visit the HRA website to learn more and get help.

Youth experiencing homelessness

Runaway and Homeless Youth programs are expected to continue providing basic services to young people, with some schedule changes. Call 311 if you have more questions.

Emotional Support

An infectious illness outbreak can be stressful to you, your loved ones, and your friends. It’s natural to feel overwhelmed, sad, anxious, and afraid, or to experience other symptoms of distress, such as trouble sleeping. To reduce your stress and to manage the situation, reflect on the positives in your life, remind yourself of your strengths, connect with friends and loved ones, and use healthy coping skills. 

Remote services for children and families

Children and families can get remote mental health services during these difficult times. The School Mental Health Program is working with its community providers to offer tele-health services, which use health insurance, Medicaid, or offer a sliding scale for billing. Reach out by phone or email for more information.

Emotional learning tools

Students and families can also access remote social emotional learning tools for all age groups from the NYC Department of Education.

Call, text, or chat for support

NYC Well’s website offers a number of wellbeing and emotional support applications (apps) that can help you cope. If your symptoms of stress become overwhelming, reach out for support and help. You can contact NYC Wella confidential helpline for mental health and substance misuse services. Trained counselors can provide you with support 24 hours a day, 7 days a week, in over 200 languages. Services include:

  • Crisis counseling
  • Peer support
  • Short-term counseling
  • Mobile crisis teams
  • Connection to ongoing mental health and substance misuse services

To talk to someone now:

If you’re worried about how your child is dealing with the stress of COVID-19, see the Centers for Disease Control and Prevention guidelines on managing stress and anxiety

Help for Immigrant New Yorkers

Immigration-related legal help

ActionNYC offers free, safe immigration legal help in a network of trusted community organizations and schools. Services include:

  • Free legal screenings to find out if you qualify for any immigration benefit
  • Free legal help for a range of cases, such as:
    • Citizenship
    • Green card applications and renewals
    • Deferred Action for Childhood Arrivals (DACA)
    • Temporary Protected Status (TPS)

Call 1-800-354-0365 to make an appointment to get help (Monday – Friday, 9am – 6pm). Learn More about Action NYC.

Immigrants and public charge

On March 13, US Citizenship and Immigration Services (USCIS) said that seeking or using healthcare services related to COVID-19 will NOT be considered under the public charge rule, even if the services are Medicaid-funded. Learn more about public charge and this alert.

Anyone who needs help during the COVID-19 crisis should seek care without fear, regardless of immigration status or ability to pay for health services. To learn more about health care and testing, refer to the top of this page. 

More COVID-19 resources for immigrant communities

Learn more about city services available regardless of immigration status from the Mayor’s Office of Immigrant Affairs.

Free online English classes

In response to COVID-19, We Speak NYC is offering weekly online classes. Find a time that works for you, or sign up for a class.

Talking with Kids about COVID-19

If you’re looking for tips on how to have a conversation with kids about coronavirus, check out the guide from the US Centers for Disease Control and Prevention (CDC). The guide recommends that adults:

  • Remain calm and reassuring
  • Make yourself available to listen and to talk
  • Avoid language that might blame others and lead to stigma
  • Pay attention to what children see or hear on television, radio, or online
  • Provide information that is honest and accurate
  • Teach children everyday actions to reduce the spread of germs

Updated June 30, 2020