As news about coronavirus (COVID-19) changes, the resources below can help guide you with up-to-date and accurate information and support.
We update this page daily. To get more regular updates:
For information on how to help stop the spread of coronavirus, available resources, and other updates, visit the COVID-19 Citywide Information Portal.
Reopening Phase Two
New York City has started Phase Two of reopening. These businesses can now open safely:
- In-store retail
- Outdoor dining
- Hair salons and barbershops
- Real estate
- Commercial building management
- Retail rental, repair, and cleaning
- Vehicle sales, leases, and rentals
Learn more about how you can enter Phase Two safely.
Stopping the spread of coronavirus
- Stay home if sick
Only leave for essential medical care and or other essential errands.
- Keep physical distance
Stay at least 6 feet away from other people.
- Keep your hands clean
Wash your hands often with soap and water. Use hand sanitizer if soap and water are not available.
- Wear a face covering
You can be contagious without symptoms. Protect those around you by wearing a face covering.
When to get care
If you have symptoms of COVID-19 you should get tested now and then stay home. People with COVID-19 have reported a wide range of symptoms. Symptoms commonly include:
- Shortness of breath or difficulty breathing
- Muscle pain
- Sore throat
- New loss of taste or smell
This list is not all inclusive.
Getting tested for COVID-19
All New Yorkers should get tested to find out if they have COVID-19, whether or not they have symptoms or are at risk. Tests are free. Look for a testing site near your home.
You will not be asked about immigration status. COVID-19 testing and care services are not a public benefit under the public charge rule.
Finding a health care provider
If you have symptoms or questions about Coronavirus (COVID-19), call 1-844-NYC-4NYC to connect to a medical provider. The service is free and available seven days a week from 9am–9pm. You can also call 311 anytime. New Yorkers get care regardless of immigration status or ability to pay.
All New Yorkers are now required to wear a mask or face covering when out in public and in situations where they can’t stay 6 feet away from others.
NYC will continue distributing face coverings in parks, DOE Grab & Go meal sites, NYCHA buildings, some Mitchell-Lama buildings, and grocery stores
If you’re planning to take part in public protests, you can take steps to help reduce the risk of spreading COVID-19. Those include:
- Wearing a face covering
- Wearing eye protection to prevent injury
- Staying hydrated
- Using hand sanitizer
See all guidance and tips for how to protest safely.
Support for LGBTQ+ New Yorkers
In response to the pandemic, the NYC Unity Project surveyed hundreds of LGBTQ program and service providers across NYC to get up-to-date information on LGBTQ resources available during the COVID-19 pandemic. Visit the LGBTQ Coronavirus Resources page.
Support for Immigrant New Yorkers
Many city services are available to all New Yorkers no matter your immigration status or ability to pay. To find services, visit the Mayor’s Office for Immigrant Affairs (MOIA) website.
An infectious illness outbreak can be stressful to you, your loved ones, and your friends. It’s natural to feel overwhelmed, sad, anxious, and afraid, or to experience other symptoms of distress, such as trouble sleeping. To reduce your stress and to manage the situation, reflect on the positives in your life, remind yourself of your strengths, connect with friends and loved ones, and use healthy coping skills.
Remote services for children and families
Children and families can get remote mental health services during these difficult times. The School Mental Health Program is working with its community providers to offer tele-health services, which use health insurance, Medicaid, or offer a sliding scale for billing. Reach out by phone or email for more information.
Emotional learning tools
Students and families can also access remote social emotional learning tools for all age groups from the NYC Department of Education.
Call, text, or chat for support
NYC Well’s website offers a number of wellbeing and emotional support applications (apps) that can help you cope. If your symptoms of stress become overwhelming, reach out for support and help. You can contact NYC Well, a confidential helpline for mental health and substance misuse services. Trained counselors can provide you with support 24 hours a day, 7 days a week, in over 200 languages. Services include:
- Crisis counseling
- Peer support
- Short-term counseling
- Mobile crisis teams
- Connection to ongoing mental health and substance misuse services
To talk to someone now:
School and Child Care
K-12 public schools
All public school buildings will remain closed for the rest of the 2019-2020 school year. Remote learning and free meal pickup will continue. For more information, visit the DOE website.
Learning at home
Learn more about remote learning, including how to access resources and digital tools, on the DOE website.
You can also get DOE-specific Learn at Home instructional resources in English for students in grades Pre-K through 12, including for students with disabilities.
Remote Learning Devices
To support remote learning for students, the DOE is lending internet-enabled iPads. If you did not already get one for your NYC student, fill out the Request Form.
The DOE is also giving 35,000 iPads to students with disabilities outside of public schools. To get one, call 311 or text 311-692.
Child care while you work
Regional Enrichment Centers are available all day for the children of first responders, healthcare workers, transit workers, and the most vulnerable student populations. If you think your child may be eligible, fill out an enrollment form.
Learn more about the centers on the DOE’s website.
After school and enrichment programs
All DYCD-funded programs based in NYC DOE schools, including Beacon, are closed until schools reopen.
More then 60 Cornerstone and COMPASS Center-based programs are modified or open, providing food distribution through partnerships with DOE Grab and Go Meals, Food Bank, FreshDirect, and the existing food being delivered to centers. Open centers are also an information resource for their communities.
DYCD-funded after school programs are conducting virtual check-in and/or remote learning wherever possible.
CUNY is moving to distance learning for the rest of the semester, beginning March 19. The 25 campuses will remain open, though some facilities may close or offer limited hours for services. The BMCC and Lehman College child care centers remain open.
Food pantries remain open with limited hours. To find food near you, use the FoodHelp Locator or call 866-888-8777.
For up-to-date information about CUNY’s COVID-19 response, visit the CUNY Coronavirus updates page, or find resources and support for continued learning on the Continuity for Students page
If you need emergency food assistance, call the Emergency Food Hotline at 866-888-8777 or 311 to find a local pantry or kitchen. There is no income limit for emergency food. Learn more.
Free meals for all New Yorkers
Any New Yorker who wants one can now get three free meals a day. Meals Hubs will operate for children and families from 7:30 am to 11:30 am, and for adults from 11:30 am to 1:30 pm. Find a location near you.
How to pick up a meal
- No registration, ID, or documentation required
- All three meals a day may be picked up at the same time
- No dining space is available, so meals must be eaten away from school
Learn more on the DOE’s website.
Other food assistance options
Options to get free food from the City include:
- Grab & Go meals at NYC Schools for children and adults
- SNAP (food stamps)
- Emergency meal delivery
Learn how to get food at NYC.gov/getFood.
SNAP benefits online
You can now use your Supplemental Nutrition Assistance Program (SNAP) benefits to shop online for fresh produce and groceries and have them delivered. Use your EBT card at these online stores in NYC:
Note: You can’t use SNAP benefits to pay delivery fees. Be sure to confirm that an online store delivers to your home address.
Cash and Benefits
HRA offices and appointments
To help stop the spread of COVID-19, many HRA locations are limiting services until further notice. New Yorkers should do everything they can through ACCESS HRA or by calling 311. Please only visit an HRA Office if your needs can’t be met through ACCESS HRA or over the phone.
ACCESS HRA is a great way to skip a trip to the HRA offices. For those applying for or renewing SNAP benefits or Cash Assistance, you can submit the application/recertification form and upload pictures of documents. After submitting, clients can call anytime Monday–Friday, 8:30am to 5pm for a telephone interview.
Apply for Cash Assistance or Emergency One Time Assistance with the ACCESS HRA website and mobile app. An HRA staff member will call to you complete your eligibility interview.
Screen and determine your eligibility for over 30+ City, State, and Federal level benefits in minutes on ACCESS NYC.
In an emergency, dial 911. Call the NYC Domestic Violence and Sexual Assault Hotline at 800-621-4673, TTY 866-604-5350 (if you are hearing impaired) to speak with a counselor. You can also visit nyc.gov/NYCHOPE for more information and to get over-the-phone guidance from a Family Justice Center.
All residential and commercial evictions are be suspended until August 20. Note that:
- Utility shut-offs have also been suspended
- It is illegal for your landlord to change your locks, shut off your utilities, or physically remove your belongings without a court order of eviction.
- At this time, there is no rent suspension in effect
- All New Yorkers, regardless of income or immigration status are eligible
Learn about Tenants’ Rights from the NYC Mayor’s Office to Protect Tenants, or call 311 for free legal advice and counsel.
Homebase can help you develop a plan to overcome an immediate housing crisis and achieve housing stability. Call 311 or visit the HRA website to learn more and get help.
Youth experiencing homelessness
Runaway and Homeless Youth programs are expected to continue providing basic services to young people, with some schedule changes. Call 311 if you have more questions.
Staying Active at Home
Even if you feel healthy, you can still pass COVID-19 to other people who may get very sick. Doing activities at home and avoiding others helps slow the spread of the virus.
While you’re home, you can find many ways to stay connected and have fun. Visit the Fun at Home page to learn what you can do while you join the community against the spread of COVID-19.
Have fun while you stay home